The Reports section of the Zoom web portal is a powerful tool that provides account owners and admins with various account, meeting, and webinar statistics to review how your organization is utilizing Zoom. Get access to valuable data such as who is attending your Zoom meetings with a full list of meeting participants. Members of the account can review meeting statistics and reports on attendees/registration for their meetings and webinars. Recently ended meetings may take up to 30 minutes to provide complete reports.
Meeting reports, such as attendee lists and polling results, can be retrieved for the last 15 months, with a search range of up to one month at a time. If a meeting is not started in 30 days, expires, and is batch deleted by Zoom, the registration reports for the meeting are also deleted. When webinars are deleted, all associated reports remain.
Note: Meetings must be hosted by a paid account to create reports. Upgrading your account will not generate reports for meetings hosted before the upgrade.
This article covers:
Usage: The Usage report option allows you to view a list of meetings, participants, and meeting minutes for meetings you have hosted.
Meeting: The Meetings report option allows you to search for Registration Reports and Poll Reports for a meeting. Select the type of report you need, search by a date range to find the meeting, and then click Generate. While the report is processing, it will appear in the Report Queue tab. Click Delete to cancel processing of the report.
Webinar: The Webinar report option allows you to search for Registration, Attendee, Performance, Q&A, and Poll Reports for webinars. Select the type of report you need, search by date range to locate the webinar and then generate the report.
Note: You must have a webinar license assigned to your profile to have access to your webinar reporting. Admins will have access to all webinar reporting on the account without a webinar license.
Daily: Shows the account-wide usage for each day in a given month. It lists the new users, meetings, participants, and meeting minutes. This report encompasses every meeting hosted by a user under the account.
Active Hosts: Shows a list of active meetings and users during a specific time range, up to one month. Active meeting means the meeting was started during the specified time range. Active user means the user has hosted at least one meeting during the specified time range. The info here is essentially the same as the Usage report for member users, but for all meetings on the account. Click the number in the Participants Source column to view a list of internal and external participants. External participants are labeled with Guest after their display name.
Inactive Hosts: Shows a list of users who did not host a meeting or webinar during a specific period of time.
Upcoming Events: Shows a list of all upcoming meetings and webinars for the selected time period (including recurring meetings and webinars). You can also search by the host's email address or name. Select the check box to include events with no fixed time.
Zoom Events: Allows you to view the usage of your Zoom Events licensing plans.
Meeting: Allows you to search for Registration Reports and Poll Reports for a meeting hosted by a user on the account. Select the type of report you need, search by a date range to find the meeting, and then click Generate for the report.
Note: When a meeting expires and is batch deleted by Zoom, all associated reports will remain available for up to 15 months, except for the registration report.
Webinar: Allows you to search for Registration, Attendee, Performance, Q&A, and Poll Reports for webinars hosted by a user on the account. Select the type of report you need, search by date range to locate the webinar and then generate the report.
Note: When a webinar expires and is batch deleted by Zoom, all associated reports will remain available for up to 15 months, although you must still have a webinar license to access webinar reports. Admins can still access webinar reports for the entire account, even without a webinar license.
Audio Conferencing: Allows you to view information and charges related to dial-in usage.
Interpretation: Allows you to view and export the usage (in minutes) of the translated captions feature to provide greater insight into utilization rates. This shows the usage of language interpretation and sign language interptetation.
Cloud Recording: Allows you to search by date range to view cloud recording usage over a specific time period, including which meetings were recorded and which files were generated. The usage does not reflect how much additional cloud storage was used each day, but rather the total used cloud storage amount. For example, if your account has 20 GB of cloud recordings and you record an additional 1 GB recording, the Cloud Recording report would now show 21 GB.
Note: Cloud recording reports are only available for the last 6 months. For Master Accounts that are either Resellers or Distributors, account owners and admins can increase the reporting range up to 1 year and generate reports for multiple sub-accounts.
Phone System: Shows Zoom Phone usage reports.
Contact Center: Shows Contact Center usage in a time range.
Remote Support: Shows usage of the remote support feature over the designated time period, including the meeting ID, who was providing remote support, and who was receiving remote support.
Billing: Allows admins to generate Billing reports for a specific time period, as well as receiving department usage Billing breakdowns. This must be enabled by Billing. After contacting Billing, please allow up to 3 business days for the feature to be enabled.
Delete Participant's Personal Data: Click this setting if a participant requests the removal of their personal information from your account. The personal information includes username, email address, registration information, and IP address. Enter the email address of the user, then click Submit.
Note: Deleting the participant's personal data is irrecoverable and cannot be undone.
Admin Activity Logs: Allows you to audit admin activity, such as changes to Account and Group settings, changes in role and license assignments for users, changes to subscriptions under Billing, and changes made to SSO configuration, including changes made by your SSO and SAML mapping configurations.
Settings Snapshot: Allows admins to export a list of all settings and their current configuration as a CSV file. This can be useful when performing account migrations or other large changes. This must be enabled by Zoom for this option to appear in the list of User Activity Reports.
Sign In/Sign Out: Allows you to see who signed in or out, their IP address, what platform they were on, and their version number if applicable.
Chat History: Allows you to view and download all messages sent and received by users, including chat messages, files, images, emoji reactions, GIFs, audio messages, and code snippets that are in 1-on-1, group, or channel chats.
Legal Hold for Team Chat: Allows you to create and view legal holds on specific individuals or users for regulatory and compliance purposes.
Phone System Operation Logs: Allows you to audit admin and user activity specific to Zoom Phone configuration, such as adding new users, assigning calling plans, and changing policies.
Contact Center Operation Logs: Allows you to audit admin and user activity specific to Contact Center configuration, such as adding new users and changing policies.
Disclaimers: Allows you to view information about disclaimers shown when users sign in, join meetings/webinars, or start recordings. This report will show the user email, disclaimer type, if they agreed or denied the disclaimer, their client type, date/time, and the meeting ID.
Reported Participants: Allows you to view meeting or webinar participants that you've reported to Zoom. You can also submit additional reports to Zoom.
Attendee Log: Internal and external meetings attended by the user will be shown in Attendee Log.
Requests of accessing content: Displays the pending, approved, and denied requests of accessing your Zoom content.
If you have a Zoom Phone license with the Power Pack add-in, you can also access the following reports: