The Zoom Phone location tracking dashboard contains overall emergency location tracking data for the entire account or specific site. For example, you can view metrics to see the number of phone users who have chosen to opt in/opt out for location sharing. This refers to client users that do or do not allow “share my location for emergency calling”. You can then drill in to see which users have or have not opted in.

You can also use this dashboard to re-trigger the client pop-up that asks for permission to track locations for some or all users who have not opted-in.

Note: Recently updated data may not be immediately shown on this dashboard. In some cases, updates may take several hours.

This article covers:

• How to access the Zoom Phone location tracking dashboard
• Dashboard sections and metrics
  • Nomadic Emergency Services
  • Users Permission for Location Sharing
  • Default Emergency Address
  • Detectable Personal Location
  • Real-time Location for Users / Real-time Location for IP Phones
• How to re-trigger the prompt for location sharing
• Additional information on Zoom Phone dashboard

Prerequisites for using the nomadic emergency services dashboard

• Zoom Phone license
• Account owner or admin privileges
• Nomadic emergency services set up
• Emergency addresses and calling set up
• Phone users must have the Zoom desktop client version 5.4.7 or above

How to access the Zoom Phone emergency tracking dashboard

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Dashboard.
3. Click the Zoom Phone tab.
4. Click the Emergency Tracking tab.
5. (Optional) If you have multiple sites, click the dropdown menu at the top to filter data by site.

Dashboard sections and metrics

You can access the following sections and metrics in the nomadic emergency services dashboard.

Nomadic Emergency Services

Displays the share of users that have nomadic emergency services enabled. You can enable it at the site level (if you have multiple sites) or account level using the policy settings.

• Click Details or hover over a portion of the pie chart, then click Drill in to view a list of phone users that have nomadic emergency services enabled or disabled.

Users Permission for Location Sharing

Displays the share of users that have nomadic emergency services enabled and allowed location sharing in the Zoom desktop client. In other words, after enabling nomadic emergency services, the user clicked Allow when prompted to allow Zoom access to their location.

• Click Details or hover over a portion of the pie chart then click Drill in to view a list of phone users that allowed or disallowed location sharing. For users that disallow location sharing, you can re-trigger the prompt.

Default Emergency Address

Displays the share of users that have provided a default personal emergency address rather than utilizing a default site address or default account address.

• Click Details or hover over a portion of the pie chart then click Drill in to view a list of phone users that provided or did not provide a default personal emergency address. 

Detectable Personal Location

Displays share of users that have created one or more detectable personal locations with associated network data. In other words, the phone user is in a detectable location you've added, or they added a personal emergency address and confirmed it for network data to be associated.

• Click Details or hover over a portion of the pie chart then click Drill in to view a list of phone users that have or not a detectable personal location.

Real-time Location for Users / Real-time Location for IP Phones

Displays the share of phone users or desk phones that are currently detected to be in a known location. For phone users to appear in this chart, they must have the Zoom desktop client open and signed-in to appear in this dashboard section.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Dashboard.
3. Click the Zoom Phone tab.
4. Click the Emergency Tracking tab.
5. (Optional) If you have multiple sites, click the dropdown menu at the top to filter data by site.
6. In the Real-time Location for Users or Real-time Location for IP Phones section, click Snapshot or hover your mouse over a portion of the pie chart then click Drill in to view a list of phone users or desk phones.
7. Click the dropdown menu in the top-left corner to select one of these filters:
   • Company Locations: Display phone users or desk phones that are in a detectable company location.
   • Personal Locations: Display phone users or desk phones that are in a detectable personal location.
   • Unknown Locations: Display phone users or desk phones that not in a detectable location.
     1. To the right of the user with the unknown location, click Edit Location to perform one of the following:
        • Select from existing emergency addresses: Select an existing emergency address and associate it with the network data.
        • Define a new emergency address: Define a new location and associate it with the network data.
     2. Click Submit.

How to re-trigger the prompt for location sharing

You can re-trigger the prompt for location sharing to send an email notification to the phone. The email notification will direct the phone user to the instructions to enable location sharing.

1. Sign in to the Zoom web portal.
2. In the navigation menu, click Dashboard.
3. Click the Zoom Phone tab.
4. Click the Emergency Tracking tab.
5. (Optional) If you have multiple sites, click the dropdown menu at the top to filter data by site.
6. In the Users Permission for Location Sharing section, hover your mouse over the Not Allowed portion of the pie chart, then click Drill in to view a list of phone users that disallowed location sharing.
7. Follow one of these options:
   • To re-trigger the prompt for all phone users in the list, click Re-trigger All at the top of the table.
   • To re-trigger the prompt for certain phone users, click the checkboxes to select phone users then click Re-trigger Selected at the top of the table.

Additional information on Zoom Phone dashboard

Use these dashboard articles to review quality of service data and usage and adoption data.