Zoom Phone SMS allows you to send and receive text messages (SMS) using the Zoom desktop client, mobile app, or Zoom Web App. You can also use SMS with a call queue or auto receptionist.

Note: If you disable location services, your admin can prevent you from sending SMS to certain locations. Contact your admin, if you are unable to send SMS to those locations.

This article covers:

• How to compose a new SMS message
• How to reply to an existing SMS conversation
• How to use SMS features
  • Send images (JPG, PNG, and GIF files)
  • Call the other SMS participant
  • View phone numbers involved in the SMS conversation

Prerequisites for using SMS

• SMS enabled by your admin, if disabled user will not be able to receive SMS
• SMS is not support on desk phones
• Zoom Phone calling plan
  Notes:
  • Extension-only phone users cannot use SMS
  • Zoom Phone Metered, Unlimited, or Pro Plan users can send and receive SMS with any US or Canadian telephone number domestically
  • SMS with other calling plans may incur charges
• US, Canada direct phone number, or Australia
  Note: Follow this article for support for SMS for Australia.
• Only sending from US or Canada phone numbers is supported
• International SMS enabled by your admin for sending SMS messages to international phone numbers
  Note: International SMS doesn't support sending images.
• Zoom desktop app for Windows, macOS, or Linux: Global minimum version or higher
• Zoom mobile app for Android or iOS: Global minimum version or higher
• Zoom Web App
• Using SMS Template
  • Zoom desktop app or mobile app, version 5.16.5 or higher
  • SMS Templates enabled

How to compose a new SMS message

Note: When sending an SMS or group text to emergency phone numbers in the US and Canada, you'll get an error message indicating that texting emergency services isn't possible. Instead, you'll be prompted to call those numbers. The system will initiate calls to these emergency phone numbers automatically after a 10-second countdown unless you opt to cancel the call.

1. Sign in to the Zoom desktop client, mobile app, or Zoom Web App.
2. Click or tap the Phone tab.
3. Click or tap the SMS tab.
   Note: If you are not seeing the SMS tab, make sure the prerequisites are met.
4. Click or tap the compose icon below the SMS tab .
5. In the To field at the top, enter a name or phone number to search through your contacts directory, or manually enter a phone number. You can add up to 10 contacts / phone numbers.
   If the recipient is in your contacts directory, the number will be replaced by the contact's name, otherwise, it will remain a phone number.
   Notes:
   • You can add up to 10 contacts/phone numbers.
   • If the recipient is in your contacts directory, the number will be replaced by the contact's name, otherwise, it will remain a phone number.
   • If the contact has several phone numbers, click the right arrow icon to view and select the number to send SMS to.
6. Enter a message.
   • (Optional) Click the Template icon , then select your template.
     Note: This option is available only if your admin has enabled SMS Templates. If you admin set up the Contact Dynamic field in the template, you'll need a personal contact available for the recipient for the field to be filled, otherwise, the field will be missing in your message.
7. Send the message.
   • Desktop client or Zoom Web App: Press the Enter key.
   • Mobile app: Tap the send icon .

How to reply to an existing SMS conversation

1. Sign in to the Zoom desktop client, mobile app, or Zoom Web App.
2. Click or tap the Phone tab.
3. Click or tap the SMS tab.
4. Click or tap an SMS conversation.
5. Enter a message.
   • (Optional) Click the Template icon , then select your template.
     Note: This option is available only if your admin has enabled SMS Templates. If you admin set up the Contact Dynamic field in the template, you'll need a personal contact available for the recipient for the field to be filled, otherwise, the field will be missing in your message.
6. Send the message.
   • Desktop client or Zoom Web App: Press the Enter key.
   • Mobile app: Tap the send icon .

How to use SMS features

While composing a new SMS or replying to an existing conversation, you can use these features:

Send images (JPG, PNG, and GIF files)

Notes:

• You can only send one image at a time. Sending images (also known as MMS) is not supported when sending to international phone numbers.
• MMS is not supported on Zoom Web App.

Desktop client:

1. 1. Click the File button to select an image.
   2. (Optional) Enter a message to send with the image.
   3. Press the Enter key to send the image.
      If you also enter a message, the text and image will appear in a single chat bubble in Zoom Phone. The other SMS participant may see separate chat bubbles depending on their SMS service. 

Mobile app:

1. 1. Tap the plus icon .
   2. Tap Photo Album to select an image to send.
   3. Tap Done.
   4. (Optional) Enter a message to send with the image.
   5. Tap the send icon  to send the image.
      If you also enter a message, the text and image will appear in a single chat bubble in Zoom Phone. The other SMS participant may see separate chat bubbles depending on their SMS service. 

Call the other SMS participant

Click or tap the phone button  at the top.

View phone numbers involved in the SMS conversation

Click or tap the info button in top-right corner:

Learn more about SMS messages and conversation options.