By default, account owners and admins are selected to receive security and Trust and Safety email communications from Zoom. In the Zoom web portal, you can assign other users to receive these communications.

Notes:

• • Account owners will always receive both communications and can't be deselected.
  • Account owners can deselect admins from receiving communications.
  • Account owners can add emails (individual user or group email) that their organization uses.
  • This does not include one-time passcode verification emails sent for suspicious logins. 

This article covers:

• How to add recipients to receive security communications from Zoom
• How to add recipients to receive Trust and Safety communications from Zoom
• How to remove recipients from receiving communications

Prerequisites for managing security notification settings

• Paid account
• Account owner, admin, or custom role with privilege to edit Account Settings

How to add recipients to receive security communications from Zoom

1. Sign in to the Zoom web portal as an account owner or admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Meeting tab.
4. Under Email Notification, locate the Who will receive security communications from Zoom setting.
5. (Optional) Select or clear the check box next to Account admins to choose whether you want all account admins to receive these notifications, then click Save.
6. (Optional) To specify recipients by name or email, click + Add Recipients, then in the Add user field, enter a user's email address and click their name. Click Add. Repeat for all users you want to assign to security communications.

How to add recipients to receive Trust and Safety communications from Zoom

1. Sign in to the Zoom web portal as an account owner or admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Meeting tab.
4. Under Email Notification, locate the Who will receive Trust & Safety communications from Zoom setting.
5. (Optional) Select or clear any of the following check boxes, then click Save:
   • Account admins: Choose if you want all account admins to receive these notifications.
   • Hosts: Choose if you want meeting hosts under your Zoom account to receive email notifications if they have a meeting that might be at risk of disruption, identified by the At-Risk Meeting Notifier.
6. (Optional) To specify recipients by name or email, click + Add Recipients, then in the Add user field, enter a user's email address and click their name. Click Add. Repeat for all users you want to assign to Trust and Safety communications.

How to remove recipients from receiving communications

1. Sign in to the Zoom web portal as an account owner or admin with the privilege to edit account settings.
2. In the navigation menu, click Account Management then Account Settings.
3. Click the Meeting tab.
4. Under Email Notification, locate the Who will receive security communications from Zoom or the Who will receive Trust & Safety communications from Zoom setting.
5. Click the delete icon (✖) next to each user you want to remove from receiving communications.